Replacement and Retrieval Policy

At Wishah Zeina. we strive to provide the best shopping experience for our customers. We understand that sometimes there may be a need for an exchange or return. So. we have established a clear policy to ensure your convenience.

Exchange Period: You can request an exchange within 7 days from the date of receipt of the order. Provided that the product is unused. in its original condition with all tags and packaging.
Exchange conditions: The product must be free of any damage or deterioration, unused and unwashed. Exchanges will only be made for products that have a manufacturing defect or if the product received differs from the order.
Replacement procedure: To apply for a replacement, please contact us through the available channels (email or phone) and provide the order number and details of the issue.
Shipping costs: The customer is responsible for the shipping costs of the replacement unless there is an error in the order or a product defect.

Return period: Returns can be requested within 7 days from the date of receipt of the order, provided the product is unused and in its original condition with all tags and packaging. Provided the product is unused and in its original condition with all tags and packaging.
Return conditions: Returns are only accepted for products that are in their original, unused condition. Please note that some products may be non-returnable such as discounted or customized products.
Return procedure: To apply for a refund request, please contact us and provide the details of the request. Your request will be reviewed and you will be contacted to confirm the return.
Refund: After the return request has been approved and the product has been received, a refund will be issued to the same payment method you used within 7-14 days. Shipping charges are not refunded.
Shipping costs: Return shipping costs are borne by the customer unless there is an error in the order or a defect in the product.